How do I purchase your content?
Please feel free to add as many items to your cart as you like. If you don’t already have a user account, you will be prompted to create one at check out.
You can also create an account at any point on the My Account Page.
Do I need a paypal account?
No you do not need a paypal account. You have the option of using paypal when you check out but you do not need one.
Who is Paddle
Paddle is the company that processes all of our payments and they are also the “merchant of record.” You will receive an itemized order email from Rabbit Ears Audio, and your invoice that you will use for tax purposes will come from Paddle. Paddle will also be the charge you see on your credit card and Paypal statements.
I’m in the EU, What about VAT
Paddle is the merchant of record that will charge VAT based on your address provided and the location of your IP. If you have a VAT ID, you can enter that when you check out with Paddle.
Can I get a refund?
We do not offer refunds for our downloadable goods. We offer ample opportunity for you to audition the content so you can make sure you are purchasing a library you really want. Please listen to our samples carefully and choose accordingly.
Where is my license agreement?
Each individual library comes with a license agreement in pdf form. You can also read the terms of our license agreement here.
What kind of a license agreement do I need?
All of the sales through http://rabbitearsaudio.com are single-user licenses. When you purchase libraries through our website you are acknowledging the terms of our single-user license. If you need to access your libraries on more than one computer you need a multi-user license.
How can I get a multi-user license?
Please go here, and fill out the handy form where you can fill out all of your multi-user needs here.
What format are your downloads?
Our downloads are compressed in .RAR archives. We find them to be stable and efficient. These files can be opened with Stuffit Expander on a mac or winRAR if you are running windows.
What do I do if I have a mult-part .RAR download?
Many of our larger libraries are delivered via mulit-part .RAR files. Once you have downloaded all of the parts make sure the files are in the same directory and then only open part1 in the series. Once you open part1 there is no need to open the other parts.